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1. Citrix workspace not working on mac for mac#
2. Citrix workspace not working on mac upgrade#

(Aviso legal)Įste texto foi traduzido automaticamente. (Clause de non responsabilité)Įste artículo lo ha traducido una máquina de forma dinámica. (Haftungsausschluss)Ĭet article a été traduit automatiquement de manière dynamique. So in the end we learned the issue was also present in 22.04.0.25 but wasn’t activated until a reboot of the MacBook and the settings from LaunchDarkly were applied.This content has been machine translated dynamically.ĭieser Inhalt ist eine maschinelle Übersetzung, die dynamisch erstellt wurde.

The engineering team will need to do more testing on the feature before making it enabled by default. We heard that the product team unintentionally had turned on the DPI Scaling feature via Launch Darkly during the weekend.Īfter the problem was discovered the default setting for this tech preview was quickly disabled again. The issue hadn’t been caused by the upgrade, but by Citrix. After the support engineer had looked at our case and made internal inquiries, he came up with a remarkable response.

Citrix workspace not working on mac for mac#

To disable this feature, run the following command in macOS terminal: defaults write EnableHighDPI -bool NOĪnd indeed soon as we disabled the feature all seemed fine again! We opened a support case with Citrix telling them something went wrong after updating our Citrix Workspace app for Mac to the latest version. If this feature was indeed causing the problem, we could test that by manually disabling it.

Citrix workspace not working on mac upgrade#

It appeared that this feature was inadvertently activated with the upgrade to 22.04.0.44. On desktop sessions, apps, text, images, and other graphical elements appear in a size that can be viewed comfortably on these high-resolution monitors.Īlthough this was an option that you had to activate manually, it had to do with screen resolutions. I took a look at the release notes and immediately noticed the section “Support for high DPI monitors ”.Ĭitrix Workspace app for Mac is now compatible with high DPI monitors with resolution greater than 4K.

I thought the issue was caused by the latest version 22.04.04.44. And indeed I had the issue myself 🙂Īt first I was just a little misled. By the end of the day I upgraded my Citrix Workspace App to version 22.04.0.44 and rebooted my MacBook hoping I would also be able to reproduce the issue. The affected user was running version 22.04.0.44, I was running 22.04.0.25. We compared the Citrix Workspace App version we were both using and noticed a small difference. Reinstalling the Citrix Workspace app again made the issue disappear. Soon as you rebooted the MacBook, the problem suddenly returned. A Citrix session would adopt the local screen resolution upon connection. If you would ran the Citrix Workspace App setup again all seemed to be fine. He had done some analyses himself and discovered a curious phenomenon. I wasn’t able to reproduce the issue myself, so I contacted an affected user. The Citrix session didn’t seem to adopt the local screen resolution. Affected users somehow got a very high resolution in their Citrix session, while their local screen resolution was normal. At first the issue wasn’t very clear to use, because everybody reported it slightly different, but soon we noticed the common thread was the resolution. Last Monday, we started getting multiple reports from MacBook users experiencing an issue with their Citrix Workspace app for Mac.